If you have a problem with any of our modules, please review the module's documentation, the documentation that is contained in the zip file you received (e.g. FAQ.txt, newtokens.txt) and our knowledge base. Many issues have been already covered in the documentation.
Checking for an update for your module is the first step if you find a problem not covered in the documentation. Click the "check for upgrade" link within your module in order to download the latest version. The zip file you receive may also contain updated documentation.
If you need to open a support ticket, please supply a detailed description of the problem, and if relevant, the license key/order number, logins, url to your site, etc. A developer will normally process your ticket by the next working day.
Access the Knowledge Base and Help Desk