W

A C D E F H I L M N O P R S T U W

• What is the MMUI/OpenUI?
  In your Merchant admin, click on Stores > Your Store, and the Layout tab. This will show you the user interface (UI) module you are ...
• Where do I find the coupon log file?
  To download the log file of coupons, you'll need to FTP to your server. By default, the log file is written to the root ...
• When I order a downloadable product, no download link is being issued.
  First, make sure the product you are ordering is actually configured as downloadable. In the edit products screen for that product, click on the Soft ...
• What do I need to change in the download.php file if I am using php5?
  Comment out these lines, using '//':     //$id = $HTTP_GET_VARS['id']; //$sc = $HTTP_GET_VARS['sc']; //$REMOTE_ADDR = $HTTP_SERVER_VARS['REMOTE_ADDR']; //$HTTP_USER_AGENT = $HTTP_SERVER_VARS['HTTP_USER_AGENT']; And add these:     $id = $_GET['id']; $sc = $_GET['sc']; $REMOTE_ADDR = $_SERVER['REMOTE_ADDR']; $HTTP_USER_AGENT = ...
• What is the format for the htaccess file if the download directory is to be located in public html?
  Create an .htaccess with the following content and place it in the download directory;   Order Allow,Deny Deny from All ...
• Where Can I Find The Latest Tokens?
  Here is a list of "Undocumented" tokens available for use in the Template modules: Added 2003/08/25 %begin_trackinginventory%...%end_trackinginventory% (displays it's contents only if inventory tracking is enabled for ...
• When I use the code: %begin_if|len(OUI_Products2.d.shortdesc)|% %var|OUI_Products2.d.shortdesc|% %end_if% it sometimes shows the short description for some other product.
  (2004/05/23)It may be showing some other product's description if the particular product does not have a record in the OUI_Products2 database. Try this instead: %begin_if|len(g.Product2_OUI_shortdesc)|% ...
• What I would like to see is a vertical bar only displayed betweenproducts, so if X is a product, a row would look like this:for 4 products: X | X | X | X for 3 products: X | X | X for 2 products: X | X for 1 product: X
  (2003/08/14)This one is tricky! Try this: Add the vertical line to the "product template" area so that it displays "before" the product and ...
• Where Can I Find The Latest Tokens?
  Here is a list of "Undocumented" tokens available for use in the Template modules: Added 2003/08/25 %begin_trackinginventory%...%end_trackinginventory% (displays it's contents only if inventory tracking is enabled for ...
• When I use the code: %begin_if|len(OUI_Products2.d.shortdesc)|% it sometimes shows the short description for some other product.
  (2004/05/23)It may be showing some other product's description if the particular product does not have a record in the OUI_Products2 database. Try this instead: %begin_if|len(g.Product2_OUI_shortdesc)|% ...
• What Version of Affiliate Manager Should I Have?
  This version requires that you have updated your Affiliate Manager module to at least version 4.41. If you do not have the latest version ...
• When attempting to access the "hits", "orders","payouts" etc. buttons on the affiliate's page I get a "404 file not found" error or the screen is blank.
  (2004/01/07)There are two usual causes of this problem: 1) It's possible that this is being caused by the particular "path to miva Merchant" configuration that ...
• What is the "Referral Discount" and "Signing Bonus Discount"?
  What is the "Referral Discount" and "Signing Bonus Discount"? (2003/07/28) The "Referral Discount> lets you configure a discount (percentage of subtotal, flat amount per order, ...
• What tokens can I use to export data about coupons, gift certificates, and other "charges"?
  Q (2004/10/04): What tokens can I use to export data about coupons, gift certificates, and other "charges"? A: You can access these "charges" by using ...
• We're using the %prodstatus% token to display the product's status in the emails but for products which do not hav their own status, the token is NOT dislaying the status of the order. Is there any way to do that
  (2004/07/13)There are two differnt tokens to display the product's status, one of them will do what you're after: %prodstatus% which will display the status of ...
• When a customer adds a product from their order status page to their basket, the price used is the one that they paid when they originally placed the order. Is it possible to use the current price instead?
  (2004/04/12)Yes, there is now an option on the "Options" tab to "Use current price when adding to basket" that, when checked, will use the current ...
• When viewing the orders in admin is it possible to view orders only in a certain range of order ids?
  (2004/01/26)There is now an option on the "edit status" tab to view orders with ids only in a particular range. The option is immediately ...
• What does the search feature on the "Edit Status" page in admin search?
  (2003/12/18)The feature searches in the module's "orders" database, in the fields (you can glean the meaning pretty easily from the field name): StatusOrders.d.order_id StatusOrders.d.status StatusOrders.d.tracknum StatusOrders.d.tracktype StatusOrders.d.date StatusOrders.d.cust_id StatusOrders.d.login StatusOrders.d.ship_fname StatusOrders.d.ship_lname StatusOrders.d.ship_email StatusOrders.d.ship_comp StatusOrders.d.ship_phone StatusOrders.d.ship_fax StatusOrders.d.ship_addr StatusOrders.d.ship_city StatusOrders.d.ship_state StatusOrders.d.ship_zip StatusOrders.d.ship_cntry StatusOrders.d.bill_fname StatusOrders.d.bill_lname StatusOrders.d.bill_email StatusOrders.d.bill_comp StatusOrders.d.bill_phone StatusOrders.d.bill_fax StatusOrders.d.bill_addr StatusOrders.d.bill_city StatusOrders.d.bill_state StatusOrders.d.bill_zip StatusOrders.d.bill_cntry StatusOrders.d.tax StatusOrders.d.shipping StatusOrders.d.ship_data StatusOrders.d.ship_desc StatusOrders.d.pay_data StatusOrders.d.pay_desc StatusOrders.d.content The content field is ...
• What tokens are available?
  (2003/09/09)Most of the available tokens are visible in the default template. Here's a quick list of some of them: Main Page and Details Page tabs: %orderdate% %todaysdate% %todaydate% %yesterday% %orderidL% %orderid% %paydata% ...
• What tokens can I use to display the shipping methods?
  (2003/08/27)You can use the tokens %shippingmethod% or %shippingdescription% for this. If you have more than one shipping method, you can use the token %shippingdescription1%, ...
• When adding a product to the basket from an order, how can I redirect the customer back to the listing of orders or to the order details instead of to the basket?
  You can do this by adding a hidden form field to the "Order Details page main template"  template on the "Details Page" tab.  Add this ...
• When I attempt to add a product with insufficient inventory or when I try to increase the quantity of a product in the basket past the available inventory the page simply refreshes. How can I display a message to the user about what happened?
  The module stores the inventory message in the variable g.InventoryMessage. The inventory message can be displayed with the token:%var|g.InventoryMessage|%and conditionally displayed with the conditional:%begin_if|len('%var|g.InventoryMessage|%')|%%var|g.InventoryMessage|%>%end_if%This won't ...
• With the %recalculatetax% token, is there a way that after the page is updated, for that box to remain checked after update?
  You can accomplish this by replacing the %recalculatetax% token with the html that it displays, but make it "checked":<input type="checkbox" checked name="RecalculateTax" value="1"> ...
• What does the "Add all products in ctgy:" option do?
  This option will load all of the selected category's products into the cart with a quantity of 0 when the Phone Order Manager interface is ...
• When Attempting to Rebuild my Databases, I get an error that the file can't be found
  When I attempt to rebuild my databases (on the "rebuild data" tab) I get an error that the file can't be found. Is this ...
• When I restrict a search to a particular category, it does not find products in sub-categories of that category. Why?
  (2003/11/21)When you restrict a search to a single category, it will find only products in that category and will NOT find products in sub-categories of ...
• When I use the search manager, is there any way to display the number of results, ie. "Items 1-20 of 257" or "114 products found"?
  (2003/11/06)This is possible but requires that you have the "use template formatting" option set "on". With that option you can add tokens to the ...
• We would like to use your Additional Fields Manager to provide our customers with a set of select lists from which they can choose values to search for in each of the additional fields. For example we would have additional fields for:color size weight so they would select an item from three drop down select lists to choose a value to search for in the "color" field, for the "size" field, and the "weight" field. So they might search for something like:color="red"size="large"weight="4oz".
  Yes, this is entirely doable. However, there isn't any way to "auto-populate" the drop down lists with the values taken from the Additional Fields ...
• When attempting to view the certificates in admin I get a "404 file not found" error (or some other server error).
  (2004/01/07)It's possible that this is being caused by the particular "path to miva Merchant" configuration that you have (in the "domain settings" tab of ...
• What is the format for the import file?
  The easiest way to find out the format in a manner that would make the most sense is to run the export module so that ...
• When checking shipping rates from TinyCart, no shipping rates are displaying.
  Your shipping module(s) may require more ship-to data than TinyCart is currently configured to gather. If you're only prompting the customer for the zip code, ...
• Why won't you call me for technical support? I demand a call!
  We offer highly accurate, and quite timely, web-based support for all Viking Coders' products. As a small software company, phone-based support simply isn't feasible for ...
• What does the 'Have the link act like "share the product" when on product pages?' option do?
  (2003/06/17)When this option is selected, the links added by the module to the navbar and category tree will act just like the "share the product" ...
• What are the tokens for displaying the basket attributes?
  (2004/10/29)You display the basket attributes with the token %basket_attributes% in the "product template" area. You then can use the following tokens in the "attribute main ...
• What are the "Display note field to customer" and "Suppress 'bill to' on customer account page" options for?
  On the "options/Settings" tab you'll find an option for 'Display note field to customer". If this option is selected, the note field will ...
• What are the static links to link to the module's various pages?
  for adding product to wish list: http://yourstore.com/Merchant2/merchant.mv?Store_Code=storecode&Screen=WISHLOGN&BrokAction=ADPR&Product_Code=prodcode&Quantity=1&Attributes=1&Wish=1 for the "search wish lists" link: http://yourstore.com/Merchant2/merchant.mv?Store_Code=storecode&Screen=SRCHWISH for the 'my wish list" link: http://yourstore.com/Merchant2/merchant.mv?Store_Code=alpha&Screen=WISHLOGN ...
• When a customer adds a product in their wish list to the basket I would like them to be re-directed to the Basket page instead of back to their wish list. Is this possible? The customers are getting confused because they don't realize the products have been added to their basket.
  This can be accomplished by adding the token %redirect_to_basket% token to the "main template" on the "My List" tab of the module's admin. The ...
• When customers click on the link to check their status, the login screen shows Merchant's usual header for that page and also the header from the Order Status Manager. How can I hide the Merchant header?
  The Order Status Manager modifies the Customer Login template to add the token:This is where the Orderstatus Manager displays it's custom header (used to explain ...
• When uploading a module, I receive the following error: "File is either corrupt or not a valid compiled Miva Script file".
  There are a number of possible causes. You are trying to upload an uncompiled module (for Merchant 4.13 or lower) in a compiled store (Merchant 4.14 ...
• What does the "Offer alternative method when free UPS Ground is offered" option do?
  This option lets you offer an alternative method to the customer if they receive UPS Ground. As it was described to me, this is to ...
• When I attempt to add one of your module's to the Merchant 5.5 launchpad (by modifying one of the existing links) I get all kinds of errors. Why? How do I add your modules to the launchpad?
  I'm pretty sure this is actually being caused by a bug in Merchant 5.5.    The launchpad is not specific to any one particular store, so ...
• What is the correct token to use in the various page templates? I replaced the token in the Missing Product Attributes page but it is not displaying the attributes.
  The token to use on most pages, including the Missing Product Attributes page is:However, on the Upsell pages (OUS1 and OUSM) the variable product:id is ...
• What does the "Add all products in ctgy:" option do?
  This option will load all of the selected category's products into the cart with a quantity of 0 when the Phone Order Manager interface is first started ...
• When I attempt to use the example filters provided in the 4.x documentation for the module I get errors. Why?
  The problem here is lack of 5.x specific documentation. the 4.x filtering approach won't work in the 5.x version of the store.In 4.x, all ...
• What tokens are available to display the order's shipping method?
  You can access the shipping method with several different tokens:%shippingmethod_data% returns the actual shipping data stored by Merchant. This is usually a code ...
• We would like to display the Attribute Prompt in the export instead of the code. Is this possible?
  Merchant's orders database does not store the prompt, cost, image, etc. data for the attributes and options. Because of the concern that attributes and ...
• When a new affiliate signs up I would like to have the notification emails sent to every affiliate in the referral chain. Is this possible?
  Indeed it is. At the bottom of the "Options", "New Affiliate Sign-Up" tab in the module's admin you'll find an option for "Send notification of ...