Miva Merchant 4 Module FAQs » Soft Goods (DEN_SOFTGOODS)


No download link for Upsell items.

When customers order items via Upsell, no download link is issued.

This can occur when the downloads are assigned to attributes. If the attribute for an Upsell item is not selected (and some third-party modules will allow the product via Upsell to be added without selecting an attribute), then Soft Goods will have no trigger to send a download link.

Upsell items that are downloadable based on the product and not the attribute should work just fine.

The only real way to work around this is to manually send the link to the customer after the order is placed. There's nothing in Soft Goods itself that can force a selection or "determine" which download link should be issued.

Last update: 2005-11-15 23:14
Author: Support
Revision: 1.0

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