Viking Coders Miva Merchant Module Support and FAQ News RSS

New Help Desk New Help Desk

If you're a regular visitor to these shores, you may have noticed the new help desk. Unfortunately its roll out came before we wanted, due to the old developing some serious issues. So, our apologies for the sudden change and, especially so if your old ticket slipped into the cold waters of the Atlantic without a reply.
2008-11-10 15:46

Update on USPS Changes Update on USPS Changes

USPS appears to have rolled back some of their recent API/shipping method changes so we will be releasing updates for USPS Advanced 4 and 5 over the next few days. The primary issues are with First Class domestic and international methods. All other methods appear to be working fine.

As mentioned previously, USPS International will not be updated as it is not tenable for it to support the updated USPS API. Support for USPS Domestic and USPS International ceased several months ago however both modules will work to a certain extent. It is up to the user to decide whether to keep using those modules but no further updates will be made to address any issues with them. 

 

2008-05-28 11:48

USPS May 12 Rate and API Changes USPS May 12 Rate and API Changes

The "backwards compatible" changes USPS has instituted are not actually backward compatible but so far they seem to have caused minimal damage, apart from the disappearance of "First Class" methods. These are not available as their names have been changed--again! Even the plain old "First-Class Mail" was renamed to "First Class Mail". Obviously the hyphen needed to be removed to reduce costs. Wink

As of 3pm Tuesday, USPS Advanced 5 has been modified to address the issues. USPS Advanced 4 will be updated next. Click the "check for update" link within your module to download the latest version.

After these minor changes, we will look at the available information (USPS docs have not been updated since 2007!) to see what other modifications are needed as we would dearly like to add support for the new international dimensional weights.

 

2008-05-13 15:06

Module Support

If you have a problem with any of our modules, please review the module's documentation, the documentation that is contained in the zip file you received (e.g. FAQ.txt, newtokens.txt) and our knowledge base. Many issues have been already covered in the documentation.

Checking for an update for your module is the first step if you find a problem not covered in the documentation. Click the "check for upgrade" link within your module in order to download the latest version. The zip file you receive may also contain updated documentation.

If you need to open a support ticket, please supply a detailed description of the problem, and if relevant, the license key/order number, logins, url to your site, etc. A developer will normally process your ticket by the next working day.

Module Documentation

Most module documentation is available as a link from within the module's admin but you can also access it here. We have also provided the version history for each module and a search of our FAQs.

Documentation, history and FAQs for compiled 4.x modules (4.14-4.24)

Documentation, history and FAQs for Merchant 5 modules



Module FAQs

Click the Individual Module FAQs to the left or here. Many of the FAQs will be common for both the 4.x and 5.x versions.

 

 

 

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